Terms and Conditions

1. Scope

1.1. These Terms and Conditions apply to contracts for the rental of hotel rooms for lodging, as well as to all other services provided to the guest in this context. The term “hotel accommodation contract” encompasses and replaces the following terms: lodging contract, guest accommodation contract, hotel contract, and hotel room contract.

1.2. Subletting or subleasing the rooms provided, as well as using them for purposes other than lodging, require prior express consent in writing; in this regard, § 540(1), sentence 2 of the German Civil Code (BGB) is waived to the extent that the guest is not a consumer within the meaning of § 13 BGB.

1.3. The guest’s general terms and conditions apply only if this has been expressly agreed upon in advance.

1.4. The guest is not permitted to accommodate more people or pets on the premises than specified in the currently valid price list. In the event of a violation of this rule, the hotel is entitled to terminate the contract without notice and to charge an additional fee for over-occupancy for the duration of the breach of contract.

2. Conclusion of the Contract, Contracting Parties, Statute of Limitations

2.1. The contracting parties are the Nordseehotel—hereinafter referred to as the “Hotel”—and the guest. A contract is formed upon receipt of a booking request (in writing, online, by phone, or in person) from the guest or customer, followed by a corresponding booking confirmation from the Hotel.

2.2. If a third party makes the reservation on behalf of the guest, the lack of authority to act on the guest’s behalf is deemed to have been authorized unless a written revocation is received within one week of receipt of the reservation confirmation.

2.3. As a general rule, all claims against the hotel are subject to a one-year statute of limitations, which begins on the date specified by law. This does not apply to claims for damages or other claims, provided that the latter are based on a breach of duty by the hotel committed with intent or through gross negligence.

3. Services, Prices, Payment, Setoff

3.1. The hotel is obligated to keep the rooms booked by the guest available and to provide the agreed-upon services.

3.2. The guest is obligated to pay the hotel the agreed-upon or applicable rates for the use of the room and any additional services utilized by the guest. This also applies to services arranged by the guest directly or through the hotel that are provided by third parties and paid for in advance by the hotel.

3.3. The agreed-upon prices include the taxes and local fees in effect at the time the contract is concluded. They do not include local fees that the guest is required to pay directly under applicable local law, such as a visitor’s tax. In the event of a change in the statutory value-added tax or the introduction, modification, or abolition of local taxes or fees applicable to the subject matter of the contract after the contract is concluded, the prices will be adjusted accordingly. If the period between the conclusion of the contract and the guest’s arrival exceeds 4 months and the statutory sales tax or, if applicable, any local taxes and fees increase after the contract is concluded, the hotel reserves the right to increase the agreed-upon prices by the amount by which the applicable sales tax or local taxes and fees have increased.

3.4. The hotel may make its consent to a guest’s request to reduce, after the fact, the number of rooms booked, the hotel’s services, or the length of the guest’s stay contingent upon an increase in the price of the rooms and/or the hotel’s other services.

3.5. Hotel invoices without a due date are payable in full immediately upon receipt. In the event of late payment by the guest, the statutory provisions apply. The hotel reserves the right to prove that it has incurred greater damages.

3.6. Upon conclusion of the contract, the hotel is entitled to require the guest to make a reasonable advance payment or provide security, for example in the form of a credit card guarantee. The amount of the advance payment and the payment dates may be agreed upon in writing in the contract. In the case of advance payments or security deposits for package tours, the statutory provisions remain unaffected.

3.7. The hotel is also entitled, at the beginning of and during the guest’s stay, to require the guest to make a reasonable advance payment or provide security, as defined in Section 3.6 above, for existing and future claims arising from the contract, unless such payment or security has already been provided in accordance with Section 3.6 above.

4. Guest’s Withdrawal (Cancellation) / Failure to Use the Hotel’s Services (No-Show)

4.1. The customer may cancel the contract concluded with the hotel only if a right of cancellation has been expressly agreed upon in the contract, if another statutory right of cancellation exists, or if the hotel expressly consents to the cancellation of the contract. Any agreement regarding a right of cancellation, as well as any consent to the termination of the contract, must be in writing.

4.2. Cancellations will only be accepted in writing and must be confirmed by the hotel. Unless otherwise agreed, the following cancellation fees apply to changes or cancellations of reserved hotel rooms and will be charged:

• a. Free of charge up to 30 days before arrival
• b. 29 to 15 days before arrival: 50% of the booked services
• c. 14 to 0 days before arrival: 80% of the booked services
• d. If the service is canceled after use has begun (e.g., in the event of early departure), the portion of the service that has been used will be charged at 100% of the total cost, and the portion of the service that has not been used will be charged at 80% of the total cost as a cancellation fee.

4.3. The hotel must take into account any revenue from renting the rooms to other parties. If the rooms are not rented to other parties, the hotel may apply a flat-rate deduction for saved expenses. The guest is free to provide evidence that the aforementioned claim did not arise or did not arise in the amount claimed.

4.4. The rental/travel price does not include trip cancellation insurance. We recommend that you purchase trip cancellation insurance.

5. Cancellation by the Hotel

5.1. If it has been contractually agreed that the guest may withdraw from the contract free of charge within a certain period, the hotel is, for its part, entitled to withdraw from the contract during this period if there are inquiries from other guests regarding the rooms booked under the contract and the guest, upon being contacted by the hotel and given a reasonable deadline, does not waive their right to withdraw.

5.2. If an advance payment or security deposit agreed upon or required pursuant to Section 3.6 and/or Section 3.7 is not made even after the expiration of a reasonable grace period set by the hotel, the hotel shall also be entitled to terminate the contract.

5.3. Furthermore, the hotel is entitled to terminate the contract for cause, in particular if

• force majeure or other circumstances beyond the hotel’s control render performance of the contract impossible;
• Rooms are booked through willful provision of misleading or false information or by concealing material facts; such material facts may include the guest’s identity, financial ability to pay, or the purpose of the stay;
• the hotel has reasonable grounds to believe that the use of the service may jeopardize the smooth operation of the business, the safety, or the hotel’s public reputation, without this being attributable to the hotel’s sphere of control or organizational authority;
• the purpose or reason for the stay is unlawful;
• there is a violation of section 1.2 above.

5.4. The hotel must immediately notify the guest in writing that the guest has exercised his or her right of withdrawal.

5.5. The hotel’s justified termination of the contract does not entitle the guest to claim damages.

6. Room Assignment, Check-In, and Check-Out

6.1. The guest has no right to be provided with specific rooms unless this has been expressly agreed in writing. The hotel will endeavor, to the extent possible, to accommodate the guest’s preferences regarding the location of the rooms.

6.2. Reserved rooms are available to guests starting at 3:00 p.m. on the agreed-upon arrival date. Guests are not entitled to check in earlier.

6.3. On the agreed departure date, guests must vacate their rooms by 11:00 a.m. at the latest. Thereafter, due to the late vacating of the room, the hotel may charge 50% of the full room rate (list price) for use beyond the terms of the contract until 6:00 p.m., and 90% after 6:00 p.m. This does not give rise to any contractual claims on the part of the guest. The guest is free to prove that the hotel incurred no charge for use of the room or a significantly lower charge.

6.4. The hotel rents out furnished units. Guests are asked to treat the rooms and furnishings with care.

7. Hotel Liability

7.1. The hotel’s liability for breaches of contractual obligations and for torts is limited to cases of willful misconduct and gross negligence. This does not apply to injuries to life, body, or health. Furthermore, liability remains unaffected for breaches of obligations whose fulfillment is essential for the proper performance of the contract and on whose compliance the customer may reasonably rely.

7.2. The hotel is liable to the guest for items brought onto the premises in accordance with statutory provisions, i.e., up to one hundred times the accommodation rate, but not exceeding €2,000. For valuables (jewelry, etc.), this liability is limited to €500. We recommend using the hotel or in-room safe. Liability for cash is excluded. You may deposit up to 500 € in cash at any time in the hotel safe at the front desk,

7.3. If a guest is provided with a parking space in the hotel parking lot—even for a fee—this does not constitute a contract of safekeeping. The hotel has no obligation to monitor the vehicle. The hotel is not liable for the loss of or damage to motor vehicles parked or maneuvered on the hotel premises or their contents, unless the hotel, its legal representatives, or its agents are responsible for such loss or damage due to willful misconduct or gross negligence. Any damage must be reported to the hotel immediately, at the latest upon leaving the hotel premises. The same applies to (electric) bicycles.

7.4. Wake-up calls are handled by the hotel with the utmost care. Messages, mail, and packages for guests are handled with care. The hotel will deliver, store, and—upon request and for a fee—forward these items. However, the hotel assumes no liability for this free service.

8. General Obligations/House Rules

8.1. The house rules posted on the premises are an integral part of the contract.

9. Final Provisions

9.1. Any amendments or additions to the contract, the acceptance of the application, or these General Terms and Conditions must be made in writing. Unilateral amendments or additions by the customer are invalid.

9.2. The place of performance and payment, as well as the exclusive venue—including for disputes involving checks and bills of exchange—in commercial transactions is Borkum. If a contracting party meets the requirements of Section 38(2) of the German Code of Civil Procedure (ZPO) and has no general place of jurisdiction within Germany, Borkum shall be the place of jurisdiction.

9.3. German law applies. The application of the United Nations Convention on Contracts for the International Sale of Goods and conflict-of-laws rules is excluded.

9.4. If any provision of these General Terms and Conditions is or becomes invalid or void, this shall not affect the validity of the remaining provisions. In all other respects, the statutory provisions shall apply.

9.5. The printed final prices are in euros (€) for the respective length of stay and are valid until further notice.

As of 01/2026 – Subject to change

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